Terms & Conditions

CEL Programs & VISA Status

Our Intensive English program with 20 lessons is is designed for individuals whose primary purpose in the U.S. is to gain cultural experience. Fewer lesson hours allow more time for sightseeing and travel.

Payment Conditions

To guarantee your application, you must pay a deposit of $400 within 3 days. The remaining fees need to be paid in full 42 days before the start date. We accept credit card payment (through our payment portal Flywire) or wire transfers. Please make sure to cover all banking fees.

Cancellation Policy (before arrival)

If you have applied directly at CEL, the following cancellation fees will be charged:

Cancellation received 28 days or more before start date: $400
Cancellation received 4 days or more before start date: 25% of the total invoice amount
Cancellation received 3 days or more before start date: 50% of the total invoice amount (except transfer) and 100% of the airport transfer fee Less than 3 days before start: 100% cancellation fee

Refund Policy (Cancellation after start date)

Students who come to CEL through an agent are subject to their agent's registration and refund policies. The agent may be contacted for details on those policies. If the student applied directly to CEL, the refund will be made directly to that student within 30 days of cancellation. The first four weeks of the program (course, accommodation, activities) are non-refundable. Remaining weeks will be refunded on a prorated basis less a 30% cancellation fee, and are calculated from the last recorded day of attendance (any part of a week attended is considered a full week for refund calculations). Please note, there is no refund if you withdraw from a course greater than four weeks after fifty (50) percent of the course has been completed.

Public holidays

All CEL centers will be closed on all public holidays as listed on the price list and website. No classes will be made up, except for private lessons. There is no refund for lessons missed. If a public holiday falls on a Monday, classes will start on Tuesday that week.

Class schedule

CEL courses run on weekdays only (Monday - Friday) and no specific timetable can be guaranteed. CEL reserves the right to use alternative classroom of a similar standard in surrounding premises if needed. CEL places a strong emphasis on punctual classroom arrival. Students who arrive more than 5 minutes late to class will be asked to wait in the student area until the start of the next class period.

Medical Insurance

Students are required to have medical insurance. CEL does not provide students with medical insurance. CEL strongly recommends that you purchase medical traveler’s insurance or ensure that your current policy is also valid in the US.

Liability

The representatives of the College of English Language Teen program and its staff are not responsible for loss, damage, or injury to a person or property, with exception to cases where liability is specifically enforced beyond exclusion by statute.

Courses, activities, excursions, transportations, meals, housing details, and general information about the CEL Teens Program as advertised are subject to change for reasons of safety, weather, and any other conditions that are beyond our control. The CEL Teens Program reserves the right to change details and aspects of the program if the minimum amount of participants required is not met. It is understood that photographs and recordings of any participants of the CEL Teens Program are the property of CEL and can/will be used for promotional or informational purposes. The representatives of the CEL Teens program and its staff are not responsible for the loss, damage, or injury to a person or property unless proven to be caused by deliberate negligence on part of the CEL Teens Program or its staff. The CEL Teens Program is not responsible for the failure of services to be completed by acts, omissions, or accidents beyond the control of the CEL Teens Program, including but not limited to travel service delays, government order compliances, rules, directions or regulations, riots and/or civil commotions, wars or hostilities, acts of terrorism, invasions, explosions, accidents, fires, floods lightning strikes, storms, illnesses, widespread diseases, epidemics, or infections.

Resolution of Disputes

Any complaints from students, group leaders, or agents about any aspect of the CEL Teens program must be initially addressed to a CEL Staff member on site. Unless there is valid reason for failure of notifying a CEL staff member of the complaint, the CEL Teens Program will not be considered responsible for any complaints incompleted at that time. If the complaint is not resolved, the client or agent may issue an immediate written complaint. Complaints as such will be fully taken in to account and investigated in full and may be subject to an appropriate refund (if any) provided that all invoices involving the participant is settled. Written complaints must be issued within a month of completion of program.

Conduct and Discipline

All students must conduct themselves and behave in a manner that contributes to the well-being of all students, staff, and the greater CEL community. Students must participate in all daily aspects of the program, respect and follow all rules and regulations related to the property, academic standards, attendance requirements, and campus policies as established by CEL. CEL reserves the right to refuse, exclude, eject, or subject any student, group, leader, or whole groups to legal or disciplinary actions if mentioned participant demonstrates behavior that is not compliant with the policies and objectives of the program.

Such undesirable behaviors include:

  • Under-age purchase and/or consumption of alcohol and tobacco
  • Possession or consumption of illegal substances and drugs
  • Zero tolerance on possession of dangerous objects (i.e. firearms, blades, and other weapons)
  • Damage to property
  • Participation in threatening, violent, lewd, or indecent behavior
  • Theft Sexual, racial, religious, or personal harassment
  • Unauthorized absences from class or events
  • Smoking
  • Violation of any guidelines of the college or residence
  • Blatant disregard of CEL Staff Authority

In these instances no refund will be given and any costs incurred, including damages, participant’s parents or guardians.

Photos & Videos

Students & parents (or legal guardians) agree to allow photos and videos taken during the program to be used for CEL publicity and recruitment purposes.

Force majeure

CEL will not be responsible for any failure to comply with any of its obligations (and therefore shall not be required to provide any compensation) if the failure is occasioned by any cause beyond CEL’s reasonable control. CEL will not be responsible for any costs incurred by or on behalf of the student as a result of any such cause. Causes shall include but shall not be limited to act of government, war, threat of war, riot, civil strife, industrial dispute, terrorist activity, strike, protest, natural or nuclear disaster, unusually adverse weather conditions, infectious diseases or act of God.